Team Manager, FBA Support Ops, FBA Support Operations
Fulfillment By Amazon (FBA) is built around Amazon’s world-class capabilities in ordering, fulfillment, transportation, and customer service. Leveraging our scale and supply chain, FBA offers a low-cost fulfillment alternative and supports third-party Sellers in growing their businesses. FBA is a strategic long-term opportunity to enhance the experience for Sellers and buyers by utilizing our billion-dollar logistics infrastructure.
The FBA Support Operations team reviews Sellers’ financial and inventory-related questions, ensuring they are addressed in accordance with policy. We prioritize consistency as the foundation of our world-class service, with Support Operations ensuring fair and consistent evaluation of Seller reimbursement requests.
The FBA Support Operations team is seeking a highly motivated Team Manager to lead teams of up to 20 front-line associates. The Team Manager manages a team of Machine Learning Data associates, balancing people and process management. Success in this role involves addressing day-to-day personnel issues while maintaining a focus on strategic goals.
Key Job Responsibilities
- Set the vision, direction, and culture of the team by managing performance expectations and goals.
- Provide coaching, feedback, and regular one-on-one meetings focusing on performance, attendance, and career development.
- Serve as a leader and point of contact for escalated or sensitive contact resolution.
- Partner and communicate with stakeholders to ensure a consistent employee experience.
- Lead team meetings on performance, policy updates, and team-building activities.
- Create and update weekly and monthly productivity reports; communicate performance and coaching strategies during review meetings.
- Initiate and drive process improvements.
Note: This is not a virtual or hybrid role. Candidates should be willing to work on-site five days a week.
BASIC QUALIFICATIONS
- 4+ years of operational and/or retail management experience
- 2+ years of team management experience
- Proficiency in Microsoft Office applications, especially MS Excel and Word, at an advanced level
PREFERRED QUALIFICATIONS
- Experience with operations, risk, and fraud investigations
- Experience with Six Sigma tools and Lean techniques
We promote an inclusive culture that empowers Amazonians to deliver the best results for our customers. If you need workplace accommodations during the application or onboarding process, please visit this link. For applicants outside listed regions, contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate based on veteran status, disability, or other protected categories.
