work at home - Barrington - Amazon

Description

Amazon Work from Home Customer Service Associate

This remote position at Amazon offers the opportunity to work from home, without the need for in-office visits.

Key Benefits:

  • Health Insurance
  • 401K Plan
  • Vacation Time and PTO

About the Role:

An Amazon Customer Service Associate plays a critical part in delivering exceptional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who can assist customers with expediting orders and resolving post-sales issues.

The ideal candidate will communicate effectively with customers through phone and email, utilizing software tools to navigate customer accounts, research policies, and provide solutions in a fast-paced environment.

In this role, you will have the opportunity to work independently and as part of a team to achieve customer satisfaction and excellence.

Responsibilities:

  1. Assist customers with order expediting and post-sales issues
  2. Communicate effectively with customers through phone and email
  3. Utilize software tools to navigate customer accounts and research policies
  4. Provide solutions in a fun and fast-paced environment

Requirements:

No prior experience is necessary for this role.

We are looking for candidates who are action-oriented, flexible, and able to think critically in fast-paced environments.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...