GovCIO is currently hiring for a Technical Writer to support Veterans Affairs (VA) Data Modernization initiatives. This position will be fully remote located within the United States.

Responsibilities

• Develop, edit, review, and maintain technical documentation across the VA Program and various teams within, including Standard Operating Procedures (SOPs), technical guidance documents, tutorials, user guides, implementation guides, process documentation, knowledge articles, and operational runbooks.
• Work directly with Program engineers, architects, Product Owners, technical leads, security personnel, and program leadership to capture complex technical processes and convert them into clear, structured documentation for both technical and non-technical audiences.
• Own documentation support for new effort, including customer onboarding instructions, platform provisioning procedures, technical tutorials, frequently asked questions, troubleshooting guidance, and self-service documentation.
• Create and maintain standardized Program documentation templates, formatting standards, naming conventions, version controls, review processes, and document lifecycle procedures.
• Perform Section 508 accessibility reviews and remediation for Program documentation and ensure documents meet applicable accessibility requirements prior to publication or distribution.
• Review Microsoft Word, PowerPoint, PDF, SharePoint, and other documentation for accessibility, structure, readability, formatting, metadata, alternative text, tables, headings, links, and other applicable Section 508 requirements.
• Create, edit, organize, and maintain Program SharePoint content, including pages, document libraries, technical resources, navigation, knowledge repositories, and customer-facing documentation.
• Conduct recurring documentation reviews to identify outdated, duplicate, incomplete, non-compliant, or inaccurate content and coordinate remediation with the appropriate Program technical owners.
• Establish and maintain a centralized documentation inventory identifying document owner, version, approval status, last review date, next review date, location, and Section 508 compliance status.
• Support documentation required for security, compliance, ATO, audits, releases, operational readiness, and governance activities, coordinating with Program Security Compliance and technical teams as necessary.
• Assist with preparation and remediation of documentation supporting internal reviews, VA compliance activities, and audit requests.
• Maintain appropriate version control, approval history, and documentation audit trails within approved Program repositories with in Confluence and SharePoint.
• Participate in technical working sessions, demonstrations, knowledge-transfer sessions, and SME interviews to capture processes and develop supporting documentation.
• Develop diagrams, screenshots, process flows, step-by-step procedures, and other visual aids necessary to improve technical documentation and user adoption.
• Identify opportunities to improve and automate documentation development, review, publishing, compliance validation, and lifecycle management.
• Support documentation metrics and reporting, including documentation completion, review status, aging, Section 508 compliance, remediation backlog, and overall documentation health.

• Bachelor's degree with 5-8 years of work experience.
• Demonstrated experience developing SOPs, technical guidance, tutorials, user guides, operational procedures, and knowledge-management content.
• Strong knowledge of Section 508 accessibility standards and document remediation practices.
• Experience creating and maintaining content within Microsoft SharePoint.
• Advanced proficiency with Microsoft Word, PowerPoint, Excel, and related Microsoft 365 tools.
• Advanced proficiency in Confluence, Jira, and SharePoint environments.
• Experience working directly with engineers, architects, cybersecurity professionals, developers, and other technical SMEs.
• Ability to understand complex cloud, data, application, security, and infrastructure concepts and translate them into concise documentation.
• Experience establishing documentation standards, templates, version-control practices, and review/approval workflows.
• Strong technical editing, proofreading, formatting, and quality-assurance skills.
• Ability to manage multiple documentation efforts simultaneously while meeting established deadlines.
• Strong written and verbal communication skills with exceptional attention to detail.

• Ability to obtain and maintain a Suitability/Public Trust Clearance

• Previous experience supporting VA, Federal Government, or other regulated environments.
• Experience supporting cloud or enterprise data platforms.
• Familiarity with Microsoft Azure, Azure DevOps, Databricks, DevSecOps, data platforms, and cloud provisioning concepts.
• Experience with Jira, Confluence, SharePoint, ServiceNow, GitHub, or similar enterprise collaboration and development tools.
• Experience supporting ATO, cybersecurity, audit, risk, governance, or compliance documentation.
• Knowledge of Agile/SAFe delivery methodologies and experience supporting Agile technical teams.
• Experience developing customer onboarding and self-service documentation for technical platforms.
• Familiarity with documentation accessibility testing and remediation tools.
• Experience creating process diagrams, architecture-supporting documentation, workflows, and technical illustrations.