Technical Program Manager - Customer Success Enablement

June 26, 2026

Who is Blueprint? We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun. What does Blueprint do? Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies. Why Blueprint? At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint. <div> <div> <h2>In This Role</h2> As a Program / Release Operations Manager, you will support the day-to-day execution of a global portfolio of technology and AI-related business offerings. This role is focused on operational excellence, release coordination, portfolio support, and stakeholder management. You will work closely with program owners, business stakeholders, engineering teams, and operations partners to ensure releases, catalog updates, reporting, and portfolio activities are delivered on time and executed efficiently. Success in this role requires strong organizational skills, attention to detail, a proactive approach to follow-up, and the ability to manage multiple concurrent workstreams in a fast-paced environment. <h2>Responsibilities</h2> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Support portfolio leads with day-to-day program execution and release operations activities.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Coordinate across business program managers, engineering teams, and operations stakeholders to ensure key deliverables remain on track.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Track active projects, dependencies, milestones, and timelines, proactively driving follow-up actions to completion.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Manage and support release management processes, including intake, validation, scheduling, and execution activities.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Assist with catalog maintenance, offering updates, asset management, and retirement tracking.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Maintain portfolio dashboards, reporting mechanisms, and status communications to provide accurate visibility into program health and progress.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Facilitate operational reviews and stakeholder meetings, capturing action items and ensuring timely follow-through.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Monitor program metrics and performance indicators to support decision-making and portfolio planning.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Drive task management and coordination across multiple teams and initiatives simultaneously.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Identify opportunities for process improvements, standardization, and operational efficiencies.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Support end-of-year planning activities, portfolio reviews, and ongoing operational initiatives.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Ensure documentation, reporting, and operational artifacts remain accurate and up to date.</li> </ul> <h2>Required Qualifications</h2> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">2–4 years of experience in Program Coordination, Project Management, Release Operations, or a related operational support role.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">3–4 years of experience using technical and reporting tools such as Azure DevOps (ADO), Power BI, SQL, or similar platforms.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">3–4 years of experience creating and maintaining dashboards, reports, analytics, and performance tracking metrics.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">3–4 years of experience supporting program execution with a strong technical or analytical focus, including process tracking, workflow management, and data analysis.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Experience managing multiple concurrent workstreams, priorities, and deadlines in a fast-paced environment.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Strong organizational skills with exceptional attention to detail and follow-through.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Demonstrated ability to coordinate cross-functional stakeholders and drive action items to completion.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Excellent verbal and written communication skills.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Proficiency in Microsoft Office applications, including Excel, PowerPoint, and Teams.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Ability to analyze data, identify trends, and communicate insights effectively.</li> </ul> <h2>Preferred Qualifications</h2> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Experience supporting a portfolio lead, program owner, or senior stakeholder in an operational or program support capacity.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Experience working in technology-focused organizations supporting software, platform, cloud, AI, or digital transformation initiatives.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Strong hands-on experience with Azure DevOps (ADO) for tracking work items, releases, backlogs, and program execution activities.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Experience with release management, product lifecycle management, or portfolio operations processes.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Familiarity with business performance reporting, KPI tracking, and executive-level status reporting.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Experience developing process improvements and operational standards across teams.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Ability to work independently while effectively navigating ambiguous or evolving priorities.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Experience collaborating with geographically distributed or global teams.</li> </ul> </div> </div> Salary Range At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market. For candidates based in Washington State, the anticipated salary range is $40– $44 USD/hourly. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate’s qualifications and could fall outside the stated range. Equal Opportunity Employer Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law. If you need assistance or a reasonable accommodation to complete the application process, please reach out to: <a href="mailto:recruiting@bpcs.com">recruiting@bpcs.com</a> Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes: <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Medical, dental, and vision coverage </li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Flexible Spending Account </li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">401k program </li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Competitive PTO offerings </li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Parental Leave </li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Opportunities for professional growth and development </li> </ul> Location: 100% Remote,

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