Supervisor, Payments

About the position

HF Sinclair is seeking a Supervisor, Payments in Salt Lake City, UT. In this role, you will be responsible for overseeing the day-to-day operations of payment acceptance across the HF Sinclair customer network. This role ensures accurate, timely, and compliant execution of payment activities and serves as a key partner in maintaining operational efficiency. Works closely with the POS Technical Support Supervisor and cross-functional teams to resolve issues and drive improvements.

Responsibilities

  • Supervise daily payment operations, including transaction processing, settlement, and issue resolution.
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  • Supervise Chargeback Desk activities, overseeing receipt, investigation, customer billing, and adherence to card brand regulations.
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  • Supervise activities of the Payments Operations Support team, including customer setups, billing coordination, inquiry resolution, and data accuracy.
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  • Partner with the POS Technical Support Supervisor to ensure coordinated resolution of payment-related system issues.
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  • Collaborate with banks, payment processors, and vendors to resolve day to day operational and technical issues.
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  • Recommend and implement process enhancements to increase operational efficiency and customer satisfaction.
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  • Support payment-related initiatives including vendor engagements, system updates, and feature testing.
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  • In conjunction with the GM-Payments serve as a SME in payments acceptance to the larger organization.

Requirements

  • Minimum 5 years of experience in payment acceptance, chargebacks, or related financial operations.
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  • POS hardware and software systems experience, particularly those in the petroleum space.
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  • Strong knowledge of payment processing, chargebacks, and card brand rules.
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  • Familiarity with end-to-end payment lifecycle: authorization, settlement, reconciliation, and exceptions.

Nice-to-haves

  • Supervisory or team leadership experience preferred.

Benefits

  • Medical Insurance
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  • Vision Insurance
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  • Dental Insurance
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  • Paid Time-Off
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  • 401(k) Retirement Plan with match
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  • Educational Reimbursement
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  • Parental Bonding Time
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  • Employee Discounts
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