Strategic Account Manager, Public Sector Growth

May 26, 2026

<h2 style="line-height:1.38;margin-top:24px;margin-bottom:5px;">About Replica</h2>At Replica, we help public agencies make better, faster decisions with modern data. Our platform provides a comprehensive view of how people move through the built environment, supporting work across transportation, safety, infrastructure, and planning.We partner with agencies across the country to deliver insights that drive real-world impact. As we grow, our success depends on building strong, trusted relationships with our customers and helping them unlock meaningful value from our platform.<hr><h2 style="line-height:1.38;margin-top:24px;margin-bottom:5px;">About the Role</h2>We’re looking for a Strategic Account Manager to lead growth across a portfolio of our most important public sector customers.This role sits at the intersection of relationship-building, strategy, and revenue ownership. You’ll work closely with agency partners to understand their priorities, guide them toward impactful use cases, and expand our presence across teams and departments.This is not a maintenance role. You’ll be expected to take ownership, think creatively, and actively shape how we grow within each account.<hr><h2 style="line-height:1.38;margin-top:24px;margin-bottom:5px;">What You’ll Do</h2><h3 style="line-height:1.38;margin-top:19px;margin-bottom:5px;">Own Revenue & Account Growth</h3><ul><li style="list-style-type:disc;">Own renewals and expansion deals across a portfolio of strategic public sector accounts</li><li style="list-style-type:disc;">Be accountable for Net Revenue Retention (NRR) and account growth targets</li><li style="list-style-type:disc;">Identify, develop, and close expansion opportunities across departments, use cases, and products</li><li style="list-style-type:disc;">Build and execute account plans that align with customer goals and timelines</li></ul><h3 style="line-height:1.38;margin-top:19px;margin-bottom:5px;">Build Trusted, Multi-Level Relationships</h3><ul><li style="list-style-type:disc;">Develop strong, multi-threaded relationships across agencies</li><li style="list-style-type:disc;">Engage senior stakeholders and decision-makers</li><li style="list-style-type:disc;">Expand beyond existing contacts to create durable, long-term partnerships</li></ul><h3 style="line-height:1.38;margin-top:19px;margin-bottom:5px;">Act as a Strategic Advisor</h3><ul><li style="list-style-type:disc;">Help customers connect their goals to meaningful outcomes using Replica</li><li style="list-style-type:disc;">Bring forward ideas and insights that help agencies solve complex challenges</li><li style="list-style-type:disc;">Clearly communicate the impact and value of Replica’s data</li></ul><h3 style="line-height:1.38;margin-top:19px;margin-bottom:5px;">Own the Customer Experience</h3><ul><li style="list-style-type:disc;">Stay close to your customers through regular engagement and in-person meetings</li><li style="list-style-type:disc;">Travel as needed to support relationship building and key initiatives</li><li style="list-style-type:disc;">Ensure customers are continuously realizing value and progressing in their use of Replica</li></ul><h3 style="line-height:1.38;margin-top:19px;margin-bottom:5px;">Operate with Ownership & Agility</h3><ul><li style="list-style-type:disc;">Take initiative and operate independently with a high level of ownership</li><li style="list-style-type:disc;">Test new approaches, iterate quickly, and adapt based on what works</li><li style="list-style-type:disc;">Bring customer insights back to internal teams to inform product and strategy</li></ul><hr><h2 style="line-height:1.38;margin-top:24px;margin-bottom:5px;">What Success Looks Like</h2><ul><li style="list-style-type:disc;">105%+ Net Retention Rate (NRR) and consistent expansion within strategic accounts</li><li style="list-style-type:disc;">Successful ownership and close of renewal and expansion deals</li><li style="list-style-type:disc;">Growth into new teams, departments, and use cases</li><li style="list-style-type:disc;">Deep, trusted relationships across multiple levels of each organization</li><li style="list-style-type:disc;">Customers who view Replica as a long-term partner and advisor</li><li style="list-style-type:disc;">Clear examples of customer impact and value delivered</li></ul><hr><h2 style="line-height:1.38;margin-top:24px;margin-bottom:5px;">Who You Are</h2><ul><li style="list-style-type:disc;">Proven track record of growing complex, strategic accounts, 5+ years experience preferred </li><li style="list-style-type:disc;">A strong relationship builder who can quickly establish trust and credibility</li><li style="list-style-type:disc;">Strategic and curious, you ask good questions and bring thoughtful ideas forward</li><li style="list-style-type:disc;">Comfortable with ambiguity and able to operate independently</li><li style="list-style-type:disc;">Creative, flexible, and willing to test new approaches</li><li style="list-style-type:disc;">Driven, proactive, and ready to engage with customers immediately</li><li style="list-style-type:disc;">Motivated by outcomes and committed to delivering real value</li><li style="list-style-type:disc;">Willing and able to travel to meet with customers regularly</li></ul><hr><h2 style="line-height:1.38;margin-top:24px;margin-bottom:5px;">Compensation & Incentives</h2>This role has a base salary range of $130,000 - $150,000 depending on experience and qualifications fit.This role includes a variable compensation component tied to:<ul><li style="list-style-type:disc;">Net Revenue Retention (NRR) driven by renewal and expansion revenue</li></ul>Success in this role is directly aligned with customer success. When our customers see value and grow with us, you do too.<hr><h2 style="line-height:1.38;margin-top:24px;margin-bottom:5px;">Why This Role Matters</h2>Our most important customers rely on us to help inform critical decisions that shape communities. This role ensures those partnerships continue to grow, deepen, and deliver.

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