Service Delivery Manager - Must hold active SC Clearance

Service Delivery Manager - Must hold active SC Clearance

Service Delivery Manager - Must hold active SC Clearance

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Amber Labs

Service Delivery Manager - Must hold active SC Clearance

Remote with ad hoc travel

12 month fixed term contract (FTC)

The Company:

At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to provide exceptional value to our clients. Our company culture is centred around collaboration, where all colleagues, regardless of their role, work together to minimise risk and shorten delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff.

About the Role:

Amber Labs is seeking a highly experienced Service Delivery Manager to lead and optimise service operations for a prestigious central government client. This is a unique opportunity to join a fast-growing consultancy that delivers cutting-edge digital transformation across the public sector.

You’ll be responsible for ensuring the seamless delivery of mission-critical IT services, driving service excellence, and maintaining strong client relationships. You’ll work closely with technical teams, project managers, and stakeholders to uphold SLAs, manage risks, and continuously improve service performance.

Key Responsibilities:

  • Own and manage end-to-end service delivery across complex government programmes
  • Lead monthly service reviews, performance reporting, and client engagement
  • Ensure SLA compliance and proactively resolve service issues and risks
  • Collaborate with project teams to support service transition and early life support
  • Manage support teams (2nd/3rd line), ensuring high-quality incident and problem resolution
  • Drive continual improvement initiatives and customer satisfaction
  • Support financial management, contract changes, and service catalogue updates
  • Deputise for Service Directors when required

Key Skills & Experience:

  • Proven track record in IT Service Management within government or regulated sectors
  • Strong experience with ITIL frameworks, service transition, and acceptance into service
  • Excellent stakeholder management and communication skills
  • Familiarity with ServiceNow, Remedy, Jira, Confluence, and MS Project
  • Experience managing cloud transitions and hybrid infrastructure services
  • Competitive salary and performance-based bonus structure.
  • Join a rapidly expanding start-up where personal growth is a part of our DNA.
  • Benefit from a flexible work environment focused on deliverable outcomes.
  • Receive private medical insurance through Aviva.
  • Enjoy the benefits of a company pension plan through Nest.
  • 25 days of annual leave plus UK bank holidays.
  • Access Perkbox, a global employee rewards platform offering discounts, perks, and wellness resources.
  • Participate in a generous employee referral program.
  • A highly collaborative and collegial environment with opportunities for career advancement.
  • Be encouraged to take bold steps and embrace a mindset of experimentation.
  • Choose your preferred device, PC or Mac.

Diversity & Inclusion:

Here at Amber Labs, we are dedicated to fostering an inclusive and equitable workplace for all. Our commitment to diversity, equality, and inclusion includes:

  • Valuing the unique experiences, perspectives, and backgrounds of all employees and creating an environment where everyone feels welcomed, respected, and valued.
  • Prohibiting all forms of harassment, bullying, discrimination, and victimisation and promoting a culture of dignity and respect for all.
  • Educating all new hires on our Diversity and Inclusion policies and ensuring they are aware of their rights and responsibilities to create a safe and inclusive workplace.
  • By taking these steps, we are dedicated to building a workplace that reflects and celebrates the diversity of our employees and communities.

This role at Amber Labs is a 12 Month salary based FTC position, and all employees are required to hold active SC Clearance. Please be advised that, at this time, we are unable to consider candidates who require sponsorship or hold a visa of any type.

What Happens Next?

Our Talent Acquisition Team will be in touch to advise you on the next steps. We have a two-stage interview process for most of our consultants. In certain cases, we may include a third and final stage, which is a conversation with the company Partners. This will only be considered if deemed necessary.

Seniority level

  • Seniority level

    Mid-Senior level

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Information Technology

  • Industries

    IT Services and IT Consulting

Referrals increase your chances of interviewing at Amber Labs by 2x

Sign in to set job alerts for “Service Project Manager” roles.

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 week ago

Meetings & Events Service Delivery Manager, EMEA, Amazon Meetings and Events

London, England, United Kingdom 4 days ago

London, England, United Kingdom 13 hours ago

Technical Project Manager - AV Live Events

Technical Project Manager - Live Event Production

London, England, United Kingdom 2 weeks ago

Technical Project Manager – AI & Machine Learning Research

London, England, United Kingdom 6 days ago

London, England, United Kingdom 1 week ago

Managing Consultant - Technical Project Manager

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 5 days ago

Workday Technical Project Manager (Finance)

London, England, United Kingdom 4 months ago

London, England, United Kingdom 6 hours ago

Senior Project Manager (ESG / Sustainability) – Data Centre

London, England, United Kingdom 1 week ago

Principal Technical Project Manager (Divestitures/Mergers)

London, England, United Kingdom 1 day ago

London, England, United Kingdom 1 week ago

Technical Delivery Manager (we have office locations in Cambridge, Leeds & London)

London, England, United Kingdom 1 week ago

Sr. Delivery Practice Manager , Amazon Connect Center of Excellence

London, England, United Kingdom 1 week ago

Chessington, England, United Kingdom 6 days ago

London, England, United Kingdom 2 weeks ago

Technical Project Manager - Building Safety

London, England, United Kingdom 2 weeks ago

Technical Project Manager - Data & Analysis - Police Staff - Counter Terrorism Policing HQ

London, England, United Kingdom 2 weeks ago

NEC Senior Project Manager - Central & Local Government

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

Principal Technical Project Manager (Divestitures/Mergers)

London, England, United Kingdom 21 hours ago

London, England, United Kingdom 6 days ago

Accounting Technical Project Manager (4-6 month FTC)

London, England, United Kingdom 4 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr Salary: GBP 42000 - 84000 per year Experience: 5 years required
Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...