Service Center Manager

Position: Service Center Manager

Location: NU Sentral; KL Sentral

Working Operational: Shift working hours (aligned with operational needs, including weekends & public holidays)

About the Role:

We are looking for a capable and driven individual to lead a high-visibility, public-facing operations center that serves as a key engagement hub between organisations, partners, and the public. This role requires someone who can manage daily operations, stakeholder engagement, and team leadership in a fast-paced environment with consistent footfall and scheduled activities.

Key Responsibilities:

  • Lead and manage end-to-end daily operations of a high-traffic service center
  • Ensure smooth coordination of walk-in engagements, scheduled sessions, and partner activities
  • Oversee execution of programmes, events, and engagement initiatives
  • Manage and guide a team to deliver high-quality customer experience
  • Act as the main point of contact for external stakeholders, partners, and visitors
  • Handle on-ground issues, escalations, and operational challenges effectively
  • Support and deliver presentations or briefings to stakeholders when required
  • Monitor performance metrics and ensure alignment with service and engagement targets
  • Coordinate with internal and external parties on facility management and operational readiness
What We’re Looking For:
  • Degree in Business, Public Relation, Management, or related field
  • Minimum 4 –6 years experience in operations, service center, or programme management
  • Proven experience in team leadership / supervisory role
  • Strong communication and presentation skills
  • Experience handling stakeholders / clients / public engagement
  • Able to work in a dynamic, fast-paced and public-facing environment
  • Comfortable with flexible working hours (including weekends & public holiday when required)
Preferred Background:
  • Experience in customer experience, events, or center operations
  • Exposure to public programmes, community engagement, or workforce-related initiatives
  • Experience managing high footfall environments (e.g. retail, service hubs, event spaces)
How to Apply: Interested candidates may apply directly via LinkedIn
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