Sales Administrator (Engel's Sense)
Introduction
Oneteam is a SG-headquartered company revolutionizing small business succession through an innovative employee ownership model. By acquiring businesses from retiring founders, Oneteam ensures the preservation of employee livelihoods and community services while empowering the next generation of hardworking employees to take ownership and leadership roles.Our mission is to “Empower One Generation of Business Owners, Reward the Next”. With a focus on digital-first solutions, Oneteam provides acquired businesses with the resources they need to succeed in today's dynamic economy.
Our Website: https://www.oneteamhq.com/
Media Coverage: https://technode.global/2024/11/20/singapores-oneteam-raises-2-6m-seed-round-to-revolutionise-sme-succession-through-employee-ownership/
The Role
This role is with one of our portfolio companies, Engel’s Sense, a Singapore-based business founded in 2009 that specialises in premium ambient scenting and fragrance solutions. Engel’s Sense has an established presence in B2B scenting services, providing customised fragrances and professional scenting systems to hotels, retail malls, corporate offices, healthcare institutions, and other commercial environments.We are looking for a detail-oriented and dependable Sales Administrator to support our Malaysia operations. This role is focused on providing administrative and coordination support to the Country Manager, while also assisting with basic operational tasks.
You will play a key role in ensuring smooth day-to-day sales processes, proper documentation, and coordination between sales, clients, finance and operations. This role is ideal for someone organized, proactive, and keen to grow in a fast-paced, entrepreneurial environment.
Sales Administration Support
- Prepare quotations, sales orders, invoices and related sales documentation accurately and in a timely manner.
- Maintain and update client records, contracts, pricing details and account information.
- Track sales pipeline activities, client follow-ups and key account updates.
- Support the Country Manager with sales reporting, calendar scheduling, meeting coordination and administrative follow-ups.
- Assist in preparing sales presentations, proposals, tender documents and other client-facing materials.
- Liaise with clients on service appointments, installation schedules, basic enquiries and documentation requirements.
- Follow up with clients on outstanding documents, payment confirmations, purchase orders and service confirmations.
- Ensure a smooth handover from the sales team to operations for new installations, renewals and service-related matters.
- Maintain professional and timely communication with clients to support a positive customer experience.
- Coordinate with the internal finance team on invoicing, payment tracking, billing documentation and sales-related finance matters.
- Ensure quotations, purchase orders, invoices and supporting documents are complete, accurate and properly submitted for processing.
- Assist in monitoring outstanding payments and following up with clients on overdue amounts, where required.
- Support simple reconciliations by matching sales records, invoices, payment confirmations and client documentation.
- Liaise with finance to resolve billing discrepancies, invoice queries and documentation gaps in a timely manner.
- Coordinate with the operations team on installation schedules, servicing timelines and client requirements.
- Assist with inventory tracking for scent oils, machines, consumables and other sales-related stock items.
- Support basic procurement, order coordination and supplier follow-ups where required.
- Help arrange deliveries, service deployments and related documentation to ensure operational readiness.
- Maintain proper digital and physical filing of all sales, client, finance and operational documents.
- Ensure internal records are updated and accessible for reporting, audit and operational purposes.
- Assist with ad-hoc administrative, coordination and reporting tasks as assigned by management.
