Note The job is a remote job and is open to candidates in USA. Broadstreet Impact Services is an impact financial services company focused on supporting impact investing. The Senior Manager of Strategy & Operations will drive process improvements, manage cross-functional projects, and enhance internal communications to optimize firm operations. Responsibilities Identify where the firm is losing time, where handoffs are failing, and where work is being duplicated; design and drive improvements Lead operational and business-process redesign initiatives end-to-end Maintain operational documentation, runbooks, and process standards for repeatable work Identify where teams are losing time or struggling with workflow friction; partner with the Senior Manager, Business Systems & Data to evaluate whether tools or system changes would solve real business needs On any work that requires a system or tool change own the operational redesign and adoption; the Senior Manager, Business Systems & Data owns the technical build Partner with the MSP on processes that touch IT and security execution such as onboarding/offboarding workflows, access management, change management, audit coordination, cybersecurity training, etc Lead operational and cross-functional projects end-to-end scoping, planning, stakeholder coordination, execution, post-mortem Run project meetings, status reporting, and decision logs; bring blockers to the VP for resolution Coordinate technology projects in partnership with the MSP and Senior Manager, Business Systems & Data - running the project, not the technical work Support the VP on cross-functional initiatives, including company-wide planning cycles, goal-setting and tracking, and other firm-wide priorities Drive internal communications cadence across the firm planning communication for major changes, coordinating firm-wide messages, supporting consistent flow of information across teams Coordinate firm-wide training and change management workshops to support adoption of new tools, processes, and ways of working Own the operational side of People Ops onboarding and offboarding process design, performance and review cycle coordination in partnership with HR, professional development logistics in partnership with HR Own the firm's approach to knowledge management how we document what we know, where information lives, what standards apply, and how institutional knowledge is captured and preserved Define and maintain documentation standards across the firm - what gets documented (processes, decisions, deal structures, lessons learned), at what level of detail, and where it lives Establish and enforce a logical information architecture across our systems (Box, SharePoint, intranet, Salesforce) so people can find what they need without asking Build trusted working relationships with leaders across both business lines (NMTC and Fund Services) and the President; serving as the operations function's connective tissue across the firm Take on cross-functional operational work that needs senior judgment but does not have a natural home elsewhere Provide the VP with monthly operational health reporting (project status, process improvement progress, organizational issues to surface) Skills 7-10+ years of operations, project management, or chief-of-staff-style experience. Comfortable in a small/mid-sized firm where roles flex Strong project management background - comfortable running cross-functional projects with senior stakeholders Process orientation - identifies friction, designs improvements, drives adoption Strong written and verbal communication. Comfortable being the messenger for cross-firm communications Comfort with ambiguity and self-direction. This is a senior IC role with broad scope People Ops fluency - comfortable with the operational pieces of HR, training, and change management Financial services or professional services background a huge plus Benefits This position is also eligible for a discretionary annual bonus. Company Overview Broadstreet Impact Services is a financial services company that offers fund management and administration services. It was founded in 2004, and is headquartered in Chicago, Illinois, USA, with a workforce of 11-50 employees. Its website is https//broadstreetimpact.com.