[Remote] Principal GenAI Platform Engineer (US)

Note The job is a remote job and is open to candidates in USA. PointClickCare is seeking a Principal GenAI Platform Engineer to lead the development of infrastructure that integrates AI systems with existing products. This role involves designing and maintaining the core infrastructure for generative AI products and ensuring seamless delivery of AI-generated insights into workflows. Responsibilities Design, build, and maintain the core infrastructure layer supporting GenAI products, including model gateways, prompt/versioning stores, vector databases, and LLM evaluation tools Implement secure access controls and authentication mechanisms integrated by default into the AI platform components Develop and manage observability, monitoring, and logging solutions for GenAI workloads and infrastructure Collaborate closely with product and engineering teams to integrate GenAI infrastructure with agent frameworks, and downstream applications Optimize infrastructure for scalability, high availability, cost efficiency for production workloads Skills Extensive experience building and maintain AI platform infrastructure, Kubernetes, and container security Demonstrated expertise in observability, and monitoring frameworks, with a focus on real-time performance (i.e experience with OpenTelemetry, MLFlow) Experience with AI infrastructure components such as vector databases, prompt/versioning stores, and AI IDEs Familiarity with vLLM, SGLang or similar framework to host LLM inference workloads Experience with CI/CD pipelines and automation for AI model deployment and platform operations Strong knowledge of authentication and authorization frameworks integrated into AI platforms Benefits Bonus Benefits Company Overview PointClickCare develops web-based products and services to help long-term care providers manage the complete lifecycle of resident care. It was founded in 1995, and is headquartered in Mississauga, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is http//www.pointclickcare.com. Company H1B Sponsorship PointClickCare has a track record of offering H1B sponsorships, with 2 in 2026, 17 in 2025, 11 in 2024, 11 in 2023, 17 in 2022, 4 in 2021. Please note that this does not guarantee sponsorship for this specific role.

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...