Program Manager - Amazon Fresh Quality

Full Job Description


At Amazon, we are always exploring new opportunities to shape our global business. As a Program Manager, you'll be an essential part of innovating and transforming our processes. You'll be taking the lead on the design and launch of new programs for our customers. You'll also oversee programs that are already running and find ways to improve them. This is your opportunity to have a big impact on some of the most exciting new ideas that are shaping the future of Amazon., 1) Be able to access and analyze complex data sets to drive effective decision making. Use data to understand operational challenges and create continuous improvement initiatives.
2) Communicate clearly and concisely with leadership to explain performance trends, actions, and reasoning for business decisions.
3) Launch programs, monitor performance metrics, and report on the status of key objectives that affect deliverables.
4) Work with a variety of other Amazon departments to identify and leverage best practices.
5) Manage stakeholders and internal processes, and define standards.
A day in the life
As a Program Manager, you will be responsible for planning, implementing, and improving initiatives that ensure the smooth running of our operations. You'll work closely with a range of Amazon colleagues to understand how they work, and what you and your teams can learn, as well as sharing your own expertise. Together, you'll identify exciting new opportunities and will take the lead when it comes to designing their implementation.
About the team
The Amazon Grocery Logistics (AGL) org is looking to hire a Program Manager passionate about improving the Customer Experience of our online Grocery Fulfillment channel. This PM will be responsible for overseeing Quality improvements across the EU network (UK, ES and IT), collaborating with internal stakeholders to deliver the highest quality products to our customers.
A highly analytical candidate with program/project management or grocery operations experience is an ideal fit, as this role will require cross-functional partnership with multiple teams (Tech, Operations, Analytics, Finance, Delivery and other teams) to lead, influence, and support business critical projects and initiatives. Robust understanding of fulfillment operations including order fulfillment, inventory flows, constrained warehouse assets (capacity and labor), quality, and long term roadmaps will help develop new innovations within complex ultra-fast operations.
You will be expected to interact with senior-level audiences to provide updates and make strategic recommendations that will achieve the long-term vision for optimal balance between business need and operator experience. Documentation of requirements, project management, and cross-team coordination skills are essential.

Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements, Experience in leading large, cross functional projects

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...