Operations Assistant and Interviewer - PRAMS

About the position

The Operations Assistant and Interviewer for the Michigan Pregnancy Risk Assessment Monitoring System (PRAMS) is responsible for conducting phone interviews and providing mail operations support. This hybrid role involves both in-office work and occasional night and weekend hours, focusing on ensuring the integrity and efficiency of research operations related to maternal and child health.

Responsibilities

  • Assist with preparing survey materials and mail operations.
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  • Assist with data entry using the PRAMS Integrated Data Collection System or Access.
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  • Conduct follow-up telephone interviews with PRAMS sample members and record respondents' answers in an online survey software.
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  • Schedule telephone interview appointments and keep accurate records of telephone contacts.
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  • Assist the PRAMS Coordinator and PRAMS Lead Interviewer and Operations Assistant with other activities as needed.
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  • Participate in PRAMS human subjects training and all other trainings required by MDHHS and the PRAMS program.
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  • Adhere to the PRAMS research protocol.
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  • Represent the best interest of MDHHS and MPHI.
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  • Perform all other duties as assigned.

Requirements

  • Possession of an associate's degree in public health or a related health or social science field is preferred.
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  • Experience with data entry is preferred.
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  • Experience with Microsoft Office and mail merge functions is useful.
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  • Knowledge of survey techniques would be very helpful.
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  • Good telephone and customer service skills.
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  • Ability to build rapport and gain cooperation from telephone survey respondents.
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  • Ability to stay on task while maintaining thoughtful attentiveness to detail.
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  • Desire to work collaboratively and communicate openly with a small team.
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  • Ability to complete tasks in a timely manner.
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  • Ability to type at least 40 words per minute is preferred.

Nice-to-haves

  • Survey, call center, or social science research experience.
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  • Knowledge of maternal and child health fields.

Benefits

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