NetSuite Support Engineer – Release Management

Job Description:

  • Own the release process.
  • Plan and execute deployments of SDF Account Customization Projects and SuiteApps across customer environments — sandbox, release-preview, and production — managing deployment windows, versioning, and rollback plans.
  • Run deployments to customers.
  • Trigger and supervise releases via the SuiteCloud CLI and automation, confirming object dependencies, feature requirements, and account configuration are satisfied before promoting changes.
  • Interpret logs and debug failures.
  • Read SuiteCloud CLI output, GitHub Actions run logs, and NetSuite execution/script logs to pinpoint validation errors, object conflicts, missing dependencies, permission and role issues, and account drift.
  • Troubleshoot with on-call engineers.
  • Partner with developers and on-call engineers during deployment incidents — reproduce the issue, gather evidence, drive root-cause analysis, and coordinate fixes or rollbacks under time pressure.
  • Drive incident response.
  • Escalate appropriately, communicate status clearly to internal teams and customers, and lead deployment-related issues to resolution.
  • Improve the system.
  • Maintain runbooks and deployment documentation, reduce manual steps, and continuously raise the reliability and observability of the release process.
  • Support customer accounts. Manage deployment credentials, tokens, and roles; help reproduce and resolve post-release issues reported by customers and support teams.

Requirements:

  • NetSuite development experience: 3+ years working hands-on in the NetSuite ecosystem
  • SuiteCloud Development Framework (SDF): practical experience building and deploying
  • Account Customization Projects and/or SuiteApps, including manifest and deploy XML, custom objects, and managing dependencies
  • SuiteScript 2.0/2.1: able to read, debug, and reason about User Event, Map/Reduce, Suitelet, and RESTlet scripts well enough to diagnose deployment and runtime issues
  • SuiteCloud CLI: comfortable using the CLI to validate, preview, and deploy projects, and to manage authentication
  • Git & GitHub Actions: solid Git workflow skills plus hands-on experience writing and maintaining GitHub Actions (YAML) for CI/CD
  • Strong debugging and log-analysis skills: a methodical approach to reading logs, isolating failures, and forming and testing hypotheses
  • NetSuite account fundamentals: working knowledge of roles, permissions, features, and token-based / OAuth authentication
  • Day-shift availability: able to work day shift PH time aligned to after-hours deployment windows across EST, CST, and PST.

Benefits:

  • competitive compensation
  • benefits
  • annual leaves
  • health and medical insurances
  • flexible working arrangement
  • opportunities for growth and development
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