Home Based Systems Administrator

Exciting work from home opportunity for a Remote Home Based Systems Administrator role! This position offers full-time remote work at Delegate CX. About the RoleThe DCX Client Services – Home-Based Systems Administrator will work as a full-time employee for a growing business based in the United States. You will have the opportunity to expand your technical expertise while supporting and maintaining a secure, reliable, and high-performing IT environment.This role goes beyond standard helpdesk support, combining Tier 2/3 troubleshooting, Microsoft 365 administration, endpoint security, and infrastructure management. You will work under the direction of the Director of IT Operations and play a key role in ensuring the stability, security, and efficiency of IT systems.The daily tasks will vary, so flexibility, strong attention to detail, and the ability to work independently are essential. This role requires a proactive mindset, strong technical judgment, and the ability to support both users and systems effectively.Ideal Candidates Will BeSelf-motivated and able to work independentlyHighly skilled communicator (technical and non-technical)Organized, structured, and detail-orientedStrong multitasker who can manage multiple prioritiesAnalytical and solutions-drivenComfortable working in a fast-paced, evolving environmentStrong sense of ownership and accountabilityProactive with a strong security mindsetQuick learner with the ability to adapt to new technologiesPrograms & Platforms UsedMicrosoft 365 (Exchange Online, Teams, SharePoint, OneDrive)Microsoft Entra ID (Azure AD), MFA, Conditional AccessMicrosoft Intune & AutopilotAzure PortalActive Directory (AD), Group Policy (GPO)PowerShellWindows Server (2016/2019/2022)SentinelOne (EDR)NinjaOne (RMM)Email security tools (Ironscales, Barracuda)JIRA or other ticketing systemsDNS management toolsRole DetailsIndustry: IT / Infrastructure / CybersecurityWork Shift: 8:00 AM – 5:00 PM CST (USA)Work Days: Monday through Friday (USA)Written and Spoken English Skill: Very ProficientSalary Range: PHP 70,000 - 80,000Work Setup: Permanent Work From HomeDaily ResponsibilitiesProvide Tier 2/3 support by troubleshooting and resolving escalated IT issuesAdminister and maintain Microsoft 365 services (Exchange, SharePoint, Teams, OneDrive)Manage user lifecycle processes, including onboarding, offboarding, licensing, and access controlConfigure and support identity and access management using Active Directory and Entra IDImplement and manage MFA, SSO, Conditional Access, and RBAC policiesAdminister and monitor Microsoft Intune for device enrollment, compliance, and application deploymentAutomate administrative tasks using PowerShell scriptingSupport and maintain endpoint security tools (EDR, email security platforms)Monitor and respond to security incidents and vulnerabilitiesPerform Windows Server administration, including patching, monitoring, and maintenanceTroubleshoot network-related issues (LAN/WAN/VPN/DNS) and escalate when neededMaintain accurate documentation for systems, processes, and troubleshooting proceduresUse JIRA or ticketing systems for tracking, documentation, and reportingProvide user training and technical guidance when neededContribute to continuous improvement initiatives and system optimizationAdditional Job RequirementsExperience:3–5 years of experience in systems administration, IT infrastructure, or advanced IT support rolesStrong hands-on experience with Microsoft 365 administrationTechnical Requirements:Experience with Exchange Online, Teams, SharePoint, and OneDriveStrong knowledge of Active Directory (users, groups, OUs, GPOs)Experience with Microsoft Intune and endpoint managementExperience with Azure / Entra ID for identity and access managementProficiency in PowerShell for automation and troubleshootingExperience with Windows Server environments (2016/2019/2022)Familiarity with endpoint security tools (SentinelOne or similar)Experience with RMM tools (NinjaOne or similar)Basic DNS and networking troubleshooting skillsEducation:Bachelor’s degree in IT, Computer Science, or related field preferred (or equivalent experience)Preferred:Certifications such as Microsoft (AZ-104, MD-102, SC-300), CompTIA Security+, or equivalentExperience with Cloudflare, Linux servers, or VOIP systemsFamiliarity with ITIL practices and change managementAbout DCXDCX is a leading BPO that supports growth-minded small and medium-sized businesses in the United States. We help our clients focus on their most important goals by delivering reliable, detail-oriented, and high-quality back-office and technical support services.To our team members, we are committed to building a people-first organization that values growth, well-being, and long-term career development through competitive compensation, supportive leadership, and continuous learning opportunities.We look forward to receiving your application and getting to know you better!If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...