Freight and Logistics Coordinator - Freelance, Remote

Freight and Logistics Coordinator - Freelance, Remote

Department: Specialized Roles

Employment Type: Full Time

Location: Global+

Reporting To: Client via Magic

Compensation: $7.00 / hour


Description

About the Client
Our client is a U.S.-based, full-service freight forwarder with over four decades of experience delivering reliable air, ocean, and ground logistics. They serve a wide range of industries and are known for trust, operational excellence, and technology-enabled service. The majority of their business comes from referrals, reflecting their commitment to results and customer-centric solutions.

Why does this role exist?
This role exists to streamline and professionalize the end-to-end rate request and quoting workflow, ensuring customers receive timely, accurate, and reliable pricing options. By balancing cost and carrier/service reliability, the Coordinator will help protect margins, increase quote-to-book conversions, and sustain strong customer relationships. The company is growing and needs a proactive contributor who can operate independently while keeping internal stakeholders informed.

The Impact you’ll make

Rate Request Management
  • Acknowledge receipt of customer rate requests via email.
  • Reach out to appropriate contacts (carriers, partners, internal teams) to obtain pricing.
  • Compare options from multiple sources to identify the best fit.
  • Evaluate trade-offs between lowest cost and reliability/transit/service.
  • Prepare and send quotes back to customers; document key assumptions.
Client and Internal Communications
  • Manage email correspondence with existing and potential clients.
  • Handle limited inbound and outbound calls with customers and the internal team.
  • Coordinate internal check-ins with the sales manager and share progress updates.
  • Conduct timely follow-ups and maintain strong customer relationships.
Pricing Accuracy and Documentation
  • Ensure quotes are accurate and complete (accessorials/surcharges as applicable).
  • Maintain organized records of quotes, responses, and outcomes for visibility.
  • Flag risks, exceptions, or service concerns and recommend alternatives.
Tools and Process Execution
  • Use Magaya for shipment-related records, documentation, and status updates as directed.
  • Use Microsoft Office Suite to prepare spreadsheets, emails, and documents.
  • Follow the provided walkthrough/SOP and suggest process improvements where helpful.
Ownership and Reliability
  • Work independently, prioritize multiple requests, and meet turnaround SLAs.
  • Exercise sound judgment when balancing price vs. reliability; escalate when needed.
  • Consistently deliver on commitments and uphold high standards of professionalism.

Skills, Knowledge and Expertise

Required:
  • Hands-on experience in U.S. freight/logistics, with strong preference for freight forwarding (not entry-level).
  • Solid knowledge of freight forwarding terminology and shipping processes.
  • Demonstrated ability to source, compare, and evaluate freight rates across options.
  • Professional email management and phone communication experience (inbound/outbound).
  • Proficiency with Microsoft Office Suite and the ability to quickly get up to speed in Magaya.
Your superpowers are...
  • Proactive, takes initiative, and anticipates next steps without waiting for prompts.
  • Strong judgment and critical thinking; balances cost with service reliability.
  • Detail-oriented, organized, and consistent with follow-through.
  • Excellent written and verbal English communication.
  • Customer-centric, calm under pressure, and dependable in a remote setting.
WFH Set-Up:
  • Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
  • Internet speed of at least 40MBPS
  • Headset with an extended mic that has noise cancellation and a webcam
  • Back-up computer and internet connection
  • Quiet, dedicated workspace at home
You should apply if...
  • You thrive in pricing/quoting workflows and enjoy comparing options to find the best solution.
  • You’re comfortable managing an inbox, making/receiving calls as needed, and keeping stakeholders updated.
  • You work well independently, take accountability for outcomes, and value accuracy and reliability.
  • You can work U.S. East Coast hours and appreciate a culture focused on trust, results, and continuous improvement.
What to expect...

Work Setup:
  • Remote position
  • Must have a reliable internet connection and a quiet workspace
  • Required to provide own computer with Intel Core i5 or something similar or higher operating system
Working Hours:
  • 40 hours per week
  • Monday–Friday, 9:00 am–5:00 pm EST
Compensation:
  • $7 per hour
  • No benefits package included

Benefits

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