Customer Experience Product Owner

July 2, 2026

The Customer Experience Product Owner serves as a key leader on product development teams, leads the vision, strategy, and goals for digital solutions. Partners closely with stakeholders—including leadership, business units, and customers—to ensure alignment and incorporate feedback into product direction. Balances focus between team execution and stakeholder engagement, guiding teams on what should be delivered while enabling effective delivery. Represents the voice of the customer by working directly with user groups to identify, prioritize, and validate features for product releases. Provides functional leadership and direction to Business Analysts (BAs) in a dotted-line capacity, ensuring alignment of requirements, consistency in analysis approach, and adherence to product and business objectives. Acts as the primary liaison between development teams and the business, ensuring a clear understanding of product requirements and maintaining a strong, comprehensive knowledge of the business domain and diverse user needs. Minimum Requirements<ul><li>Bachelors' degree in business, information technology or analytics related field and ten (10) years' related business and/or consulting experience in business solution development and delivery.</li><li>In lieu of degree, equivalent combination of education and directly related experience equaling 14 years is required.</li><li>In-depth understanding and experience in business operations.</li><li>Demonstrated people leadership skills, business partnering and collaboration skills. Strong communication skills. Great customer service, organizational, and analytical skills and demonstrated ability to manage customer expectations. Work independently with challenging mindset to do work differently.</li><li>Ability to provide training and change management to ensure success of new project roll-out. Proficient in PC applications including advanced skill level in Microsoft Excel, Access, PowerPoint, and Word.</li></ul> Major Accountabilities1) Serve as business strategist, across multiple business units, to identify new opportunities and define mission, scope and desired outcomes for teams, utilizing digital solutions to enhance the user experience. 2) Maximizing the value of products/solutions by identifying key value drivers and define metrics and targets and assist in the prioritization and sequencing of opportunities based on quantified value and desired strategic outcomes. 3) Define product requirements and user stakeholders and ensure they are translated from end users and understood by developers. Assess completion of desired deliverables. 4) Conduct research and competitive market benchmarking to identify potential solutions which can be leveraged in APS' environment. Identify functional best practices and industry standards to be incorporated into products and solutions. 5) Serve as Customer liaison by communicating to all stakeholders the requirements needed to be implemented/fixed during product development and release as well as final production release of product solution. 6) Work independently to drive team towards progress and champion the necessary cultural change. 7) Collaborate effectively with key stakeholders to gather bi-directional feedback, remove roadblocks and implement change. 8) Manage product/solution through the entire life cycle, from inception through production delivery. Ensure that all work related to the product is completed to end-user satisfaction. 9) Drive decision making process by identifying stakeholder to engage with and framing the relevant decision options. 10) Deliver training and revised processes and provides the necessary communication and change management processes all to ensure product success, adoptability and sustainability within the business.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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