Crisis Counselor

Job Description:

  • Offers crisis-counseling services via phones with the program goal of answering 95% of calls within 20 seconds or less.
  • Completes safety assessment, safety planning, de-escalation, and follow-up with help seekers.
  • Serves as a mandated reporter in cases of suspected abuse or neglect.
  • Is familiar with resources and providing information and referrals to help seekers as appropriate.
  • Maintains accurate and detailed contact reports.
  • Documentation must be completed in real time.
  • Mentors volunteers during their training process and provides on-going mentorship.
  • Fulfills continuing education requirements as requested and/or required for the agency, Suicide Prevention Center program and contracts.
  • Attends routinely scheduled meetings for the Suicide Prevention Center.

Requirements:

  • Minimum of six months of relevant behavioral health experience, with one year of experience in crisis intervention or suicide prevention strongly preferred.
  • Possess a high school Diploma or equivalent.
  • Be 18 years of age or older.
  • Possess strong interpersonal skills, including the ability to empathetically engage with any individual regardless of background, and demonstrate a high level of emotional intelligence in the process.
  • Exceptional at multi-tasking and time management, able to drive multiple pieces of work forward simultaneously while meeting all deadlines.
  • Demonstrated ability to effectively use web-based platforms, electronic documentation systems, and communication tools, with strong typing and data entry skills required to accurately document interactions in real time.
  • Have high speed internet with an active Ethernet connection, and a quiet/confidential workspace.
  • Be empathetic, flexible, and adaptable to varying situations.
  • Have open availability and flexibility to work within the program’s operating hours, including weekends and holidays.
  • Be reliable and able to adhere to schedules based upon program needs.
  • Complete yearly required continuing education trainings.
  • Have knowledge of all job specific skills including safety assessment, data collection, and triage.
  • Goal-oriented team player with strong experience working in large and complex systems.
  • A commitment to team objectives and Didi Hirsch philosophies.
  • Successfully pass our pre-employment screening, including a background check and live scan fingerprinting.

Benefits:

  • Ask us about loan repayment programs you may qualify for by working at Didi Hirsch.
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