Call Centre (Penjagaan Warga Emas)

ZACC sedang mencari individu yang mesra, bertanggungjawab dan komited untuk menyertai pasukan kami sebagai Call Centre bagi mengendalikan pertanyaan pelanggan dan memastikan komunikasi berjalan dengan lancar.

Jika anda seorang yang petah berkomunikasi, suka membantu pelanggan dan mampu bekerja dalam persekitaran yang pantas, kami mengalu-alukan permohonan anda.

Skop Tugas:

  • Menjawab panggilan telefon, WhatsApp dan pertanyaan pelanggan
  • Memberikan maklumat berkaitan perkhidmatan syarikat kepada pelanggan
  • Mengurus temujanji, pertanyaan dan follow up pelanggan
  • Membantu menyelesaikan isu atau aduan pelanggan secara profesional
  • Merekod maklumat pelanggan dan memastikan data dikemaskini
  • Berkomunikasi dengan department lain bagi memastikan urusan pelanggan berjalan lancar
  • Memastikan layanan pelanggan yang mesra dan berkualiti
  • Menyediakan laporan harian/mingguan berkaitan panggilan dan pertanyaan pelanggan
Kelayakan:
  • Berumur 18 tahun - 26 tahun sahaja
  • Minimum SPM / fresh graduate
  • Mempunyai kemahiran komunikasi yang baik
  • Boleh berbahasa Melayu dan English
  • Mahir menggunakan komputer dan WhatsApp
  • Bertanggungjawab, rajin dan boleh bekerja dalam pasukan
Waktu Bekerja:
  • 7.00 pagi - 7.00 petang (Isnin - Ahad)
  • Cuti mengikut jadual roster
Kelebihan Menyertai Kami:
  • Hostel disediakan (jika berkaitan)
  • Makanan disediakan
  • Uniform disediakan
  • Asset disediakan
  • Parking disediakan
  • Latihan disediakan
  • Sambutan Hari Jadi
  • Sambutan Event Syarikat
  • Increment / bonus (KPI)
  • Persekitaran kerja yang positif
  • Peluang perkembangan kerjaya
  • Pasukan kerja yang supportive
Untuk respon lebih cepat, boleh terus hubungi / ws 012-2148102 Pay: RM1,800.00 - RM2,000.00 per month

Work Location: In person

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