Business Analyst, Tester and Virtual Trainer (Remote)

<div>We are seeking a highly motivated and versatile professional to join our team in a combined role of <strong>Analyst and Trainer</strong>.</div><div>The ideal candidate will play a key role across the project lifecycle—from requirements gathering and testing to end-user training and adoption support.</div><div>This is a <strong>remote</strong> (US only) position supporting an IT investment and portfolio management initiative.</div><div>This individual will support a high-impact project leveraging:</div><ul style="margin-top:0in;" type="disc"><li>ServiceNow Strategic Portfolio Management (SPM)</li><li>Proven Optics Capital Planning and Investment Control (CPIC) Application</li><li>Proven Optics Technology Business Management (TBM) Cost Modeling Application</li></ul><div align="center" style="text-align:center;"><hr align="center"></div><div><strong>Key Responsibilities:</strong></div><div><strong>As an Analyst:</strong></div><ul style="margin-top:0in;" type="disc"><li>Collaborate with business stakeholders to gather and refine requirements</li><li>Develop process documentation, user stories, and business workflows</li><li>Support configuration decisions aligned with best practices in IT portfolio and financial management</li></ul><div><strong>As a Tester:</strong></div><ul style="margin-top:0in;" type="disc"><li>Develop and execute test plans and test case scenarios</li><li>Validate system functionality, reports, and dashboards</li><li>Identify and track defects, and support remediation efforts</li></ul><div><strong>As a Trainer:</strong></div><ul style="margin-top:0in;" type="disc"><li>Design and deliver training materials, including user guides, video walkthroughs, and SOPs</li><li>Facilitate virtual and live training sessions for end-users and stakeholders</li><li>Provide ongoing user support and promote platform adoption</li></ul><div align="center" style="text-align:center;"><hr align="center"></div><div><strong>Required Skills:</strong></div><ul style="margin-top:0in;" type="disc"><li>U.S. Citizenship OR Permanent Resident</li><li>Active Public Trust or higher clearance</li><li>3+ years of experience as an Analyst, Tester, Trainer</li><li>Experience documenting functional and technical requirements into User Stories and Expected Results</li><li>Experience developing Test Plans, test cases, and tracking issues</li><li>Demonstrated ability to test systems against documented requirements</li><li>Design and deliver training materials, including user guides, video walkthroughs, and SOPs</li><li>Facilitate virtual training sessions for end-users and stakeholders</li><li>Extremely well-developed organizational, time management, and analytical skills</li><li>Strong attention to detail and documentation skills</li><li>Excellent communication skills with the ability to simplify complex technical information</li><li>This position allows you to work remotely from within the United States only.</li><li>Ability to work 8 AM to 5 PM EST</li><li>Ability to work independently in a remote team environment</li><li>Proficiency with Microsoft Office tools (Word, Excel, PowerPoint, Teams)</li><li>Ability to work effectively in a remote, collaborative environment</li></ul><div align="center" style="text-align:center;"><hr align="center"></div><div><strong>Highly Desired Skills:</strong></div><ul style="margin-top:0in;" type="disc"><li>Hands-on experience with ServiceNow Strategic Portfolio Management (SPM)</li><li>Familiarity with Proven Optics CPIC or TBM applications</li><li>Familiarity with Agile or SAFe delivery methodologies</li><li>Experience using ServiceNow Dev/QA/Test environments</li><li>ServiceNow certifications</li><li>Strong understanding of IT portfolio management, capital planning, or IT financial management</li></ul><div align="center" style="text-align:center;"><hr align="center"></div><div><strong>Benefits:</strong></div><ul style="margin-top:0in;" type="disc"><li>Competitive salary</li><li>Health, dental, and vision insurance</li><li>401(k) with company match</li><li>Paid time off and federal holidays</li><li>Flexible remote work environment</li></ul>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...