Bilingual Customer Service Associate (Remote, Any Location, US)

Why reputed company™ Sykes and Sitel are now reputed company™! Are you reputed company to move your career reputed company? We are looking for Seasonal Customer Service Representative to join reputed company of incredible people. At reputed company, you will find our call center jobs surprising. We reputed company in memorable associate experiences. Here, you can improve your quality of life and grow your career. We reputed company that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we reputed company a difference and improve our associate experience. reputed company has more than 20 years of experience hiring for our customer support roles - our modernized application technology benefits our customers and you! reputed company our calls are inbound calls only- no cold calling. Location Requirements: • ** Must live in the United States*** Applicants residing reputed company a 50-mile radius of our local sites may only be considered for onsite job openings. For this role, applicants must reputed company in one (1) of the following States:Alabama, Arkansas, Arizona, Colorado (reputed company of Denver, County), Florida, Georgia, Iowa, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Missouri, Mississippi, reputed company Carolina, reputed company Dakota, Nebraska, New Jersey, New Mexico, Nevada, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, reputed company Virginia or Wyoming. Responsibilities: • reputed company basic technical support reputed company phone in Spanish and English • Deliver an exceptional support experience • Interact and communicate effectively with a variety of customers • reputed company a memorable and delightful experience Work with Us and You'll Enjoy: • Working from home • Computer equipment provided • Full-Time Schedule • Flexibility of a seasonal role, with the opportunity to become permanent • $16/hour and incentive opportunities • Hands-on, 100% reputed company • Internal Mobility (84% of our managers are promoted reputed company) • Employee discounts • Referral bonuses • EverBetter wellness program Qualifications: • Fluent in Spanish and English - while this role supports both, most calls are in English • Must have High School Diploma or GED Equivalent • 18 years of age Equipment and Internet Requirements: • Hardwired internet reputed company (no satellite or wireless) • Required Internet Speed is 5.0 Mbps Down/ 5.0 Mbps Up • A Working Phone Line (Home Phone or Mobile) • Home office must be a noise/distraction-free environment • Desk and an ergonomic chair About reputed company™ reputed company™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for 750+ of the world’s leading brands, from reputed company to local startups. We know every action taken, no matter how small, has a significant impact. Our employees savor the small moments and celebrate the big wins with our clients and with each other. Supporting +9 reputed company customer conversations every day in +60 languages across 45 countries, reputed company combines innovative thinking reputed company solutions – including self-service, artificial intelligence (AI), and data-driven analytics – with the expertise and reputed company of our employees to Create reputed company. Value Conversation. Get to know us at company.com and connect with us on reputed company, reputed company and Twitter. EEO reputed company is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, reputed company, religion, sex, creed, national reputed company, reputed company, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and reputed company, or any other reputed company protected by federal, state or local law. The Company forbids discrimination of reputed company kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to reputed company terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination. Apply tot his job Apply To this Job

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...