Job Summary

The Elite Job is currently seeking a dedicated and detail-oriented Airport Admin Assistant – Ticketing & Reservations to join our dynamic team. This role plays a vital part in ensuring seamless airport operations by managing ticket bookings, coordinating reservations, and providing administrative support. The ideal candidate will have a passion for aviation, exceptional customer service skills, and the ability to thrive in a fast-paced environment.

Key Responsibilities

• Assist with airline ticketing and reservation processes for both domestic and international flights

• Coordinate with passengers and travel agents to manage booking inquiries, changes, and cancellations

• Maintain accurate records of customer interactions, transactions, and ticketing information

• Ensure all documentation complies with airline and airport regulations

• Provide administrative support to airport operations including data entry, filing, and reporting

• Handle incoming calls and emails related to reservations, schedules, and flight information

• Communicate with airline representatives to confirm bookings, resolve discrepancies, and manage last-minute changes

• Deliver high-quality service with professionalism and a customer-first attitude

• Support airport check-in procedures when necessary during peak times

Required Skills and Qualifications

• High school diploma or equivalent; a degree or certification in Travel & Tourism or related field is a plus

• Strong communication and interpersonal skills

• Proficiency in MS Office and reservation software (e.g., Amadeus, Galileo, Sabre, or similar)

• Ability to multitask and prioritize in a fast-paced work environment

• Excellent attention to detail and organizational skills

• Fluent in English; additional languages are an asset

Experience

• 1–3 years of experience in ticketing, reservations, or administrative support in the aviation/travel sector

• Prior experience working in an airport or with an airline is highly desirable

• Freshers with relevant training or internships may also be considered

Working Hours

• Flexible working shifts, including weekends and holidays

• Rotational shifts: Morning, Afternoon, and Night

• Average of 40 hours per week with possible overtime during peak travel seasons

Knowledge, Skills, and Abilities

• Knowledge of airline booking systems and airport administrative protocols

• Ability to maintain composure under pressure

• Strong customer service orientation and problem-solving capabilities

• Ability to work collaboratively in a team and independently when required

• Awareness of travel policies, visa requirements, and airport security regulations

Benefits

• Competitive salary package

• Travel perks and discounted tickets

• Paid vacation and sick leave

• Health and wellness programs

• Career development opportunities and training programs

• Supportive and inclusive work environment

Why Join The Elite Job?

At The Elite Job, we are committed to creating rewarding career paths and promoting from within. As part of our team, you will work in a collaborative, high-energy environment where innovation and growth are encouraged. Join us and be part of a company that values professionalism, integrity, and excellence in service.

How to Apply

Interested candidates are invited to submit their updated resume and a brief cover letter to us with the subject line: Airport Admin Assistant Application.
Applications will be reviewed on a rolling basis until the position is filled. Early applications are encouraged.