Agente de servicio de especializado

<p>¡Únete a nuestro Equipo! AXA PARTNERS busca a un Agente de Atención al Cliente Apasionado</p><p>¿Quiénes somos?<br>En AXA PARTNERS Multinacional Francesa, lideramos el camino en el mundo de la asistencia y los seguros. Somos una empresa comprometida con la excelencia en el servicio, y estamos en búsqueda de individuos apasionados para unirse a nuestro equipo innovador y centrado en el cliente.</p><p>Como Agente de Atención al Cliente, serás la conexión vital entre AXA PARTNERS y nuestros clientes en situaciones de asistencia y seguros. Tu misión será brindar un servicio excepcional, resolver consultas y garantizar que cada interacción sea una experiencia positiva y tranquilizadora.</p><p>Responsabilidades:<br>Atender proactivamente las consultas de los clientes, especializándote en situaciones de asistencia y seguros.<br>Proporcionar información clara y detallada sobre nuestros servicios y procesos de reclamación.<br>Colaborar estrechamente con los equipos internos para garantizar soluciones rápidas y efectivas.<br>Contribuir al continuo mejoramiento de nuestros estándares de atención al cliente.</p><p>Requisitos:<br>Experiencia previa en servicio al cliente es un plus, pero no esencial.<br>Habilidades comunicativas excepcionales y una actitud orientada al cliente.<br>Capacidad para trabajar en equipo y gestionar múltiples tareas.<br>Actitud proactiva y resolutiva frente a desafíos.</p><p>Ofrecemos:<br>Horario: de domingo a domingo con un día compensatorio a la semana, turnos rotativos de 8 horas diarias.<br>Salario: $1.750.905 + auxilio de transporte + recargos + esquema de bonificación ($400.000) + plan de beneficios<br>Trabajo remoto<br>Oportunidades emocionantes para el desarrollo profesional y crecimiento en el sector de asistencia y seguros.<br>Un ambiente de trabajo dinámico y colaborativo.<br>Beneficios competitivos y programas de bienestar.</p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...