Advanced Application Engr

<div style="font-style:normal; font-weight:400; margin:0px; padding:0px"> <div style="margin:0px; padding:0px"> <p>Honeywell Process Solutions is a pioneer in automation control, instrumentation and services for the oil and gas; refining; energy; pulp and paper; industrial power generation; chemicals and petrochemicals; biofuels; life sciences; and metals, minerals, and mining industries. A leader in digitization, Honeywell delivers software and services that help customers overcome competitive pressures and uncertain market conditions to achieve game-changing business outcomes. Honeywell’s comprehensive portfolio in process control, monitoring, and safety systems and instrumentation provides optimized operations and maintenance efficiencies to meet diverse automation needs. </p> <p><span><strong>Key Responsibilities</strong> </span></p> </div> <div style="margin:0px; padding:0px"> <ul> <li><span>Ability to deliver remote support & services remotely and effectively. </span></li> </ul> </div> <div style="margin:0px; padding:0px"> <ul> <li><span>Ability to execute GTAC and other standard audit checklists. </span></li> </ul> </div> <div style="margin:0px; padding:0px"> <ul> <li><span>Report to regional stakeholders. </span></li> </ul> </div> <div style="margin:0px; padding:0px"> <ul> <li><span>Proactively manage and respond to customer questions, issues, and input accurately and within Service Level Agreement timing. </span></li> </ul> </div> <div style="margin:0px; padding:0px"> <ul> <li><span>Comply with all GSM processes for documentation and customer communication. </span></li> </ul> </div> <div style="margin:0px; padding:0px"> <ul> <li><span>Maintain strong case documentation and follow-up to ensure that technical recommendations effectively resolve customer issues.  </span></li> </ul> </div> <div style="margin:0px; padding:0px"> <ul> <li><span>Respond to the high volume of customer inquiries in an efficient and accurate manner, meeting or exceeding the published SLA (Service Level Agreement) for Response and Resolution. </span></li> </ul> </div> <div style="margin:0px; padding:0px"> <ul> <li><span>Maintain proactive and timely communications, providing frequent and informative customer updates </span></li> </ul> </div> <div style="margin:0px; padding:0px"> <ul> <li><span>Support Honeywell affiliates by participating in meetings with customers. </span></li> </ul> </div> <div style="margin:0px; padding:0px"> <ul> <li><span>Keep technically current with the broad HPS product/systems portfolio, while maintaining expert knowledge on the Experion PKS Client/Servers product line. </span></li> </ul> </div> <div style="margin:0px; padding:0px"> <ul> <li><span>Actively share knowledge and new findings with other team members through the periodic creation of knowledge articles. </span></li> </ul> </div> <div style="margin:0px; padding:0px"> <ul> <li><span>Ability to support through the follow-the-sun approach within the Global TAC organization or After-Hours Emergency Support. </span></li> </ul> </div> <div style="margin:0px; padding:0px"> <ul> <li><span>Ability to work and communicate directly with Honeywell Developers to resolve a customer issue. </span></li> </ul> </div> </div> <div style="font-style:normal; font-weight:400; margin:0px; padding:0px"> <div style="margin:0px; padding:0px"> <ul> <li><span>Ability to detect and report Product Defects on the products supported in his current discipline. </span></li> </ul> </div> <div style="margin:0px; padding:0px"> <p><span>YOU MUST HAVE </span></p> </div> <div style="margin:0px; padding:0px"> <p><span>• Engineering degree in electronics, Chemical, instrumentation or process technologies. </span></p> </div> <div style="margin:0px; padding:0px"> <p><span>6+ years of experience with TPS and TPN product family and related architecture. Including knowledge in the following products: LCN, ELCN, UCN, EUCN, HG, EHG, EPLCG, AM, EAM, APP/EAPP, ESVT, US/GUS/EST, PM/APM/HPM/EHPM/ EHPMx/C300PM, NIM/ENIM/ENB, EHB, UEA, HM, ELCN HM, TCMI. </span></p> </div> <div style="margin:0px; padding:0px"> <p><span>WE VALUE </span></p> </div> <div style="margin:0px; padding:0px"> <ul> <li><span>6+years’ experience with Honeywell process control systems. With specific troubleshooting experience in the following products: </span></li> </ul> </div> <div style="margin:0px; padding:0px"> <ul> <li><span>LCN/ELCN </span></li> </ul> </div> <div style="margin:0px; padding:0px"> <ul> <li><span>UCN/EUCN </span></li> </ul> </div> <div style="margin:0px; padding:0px"> <ul> <li><span>HG/EHG/EPLCG </span></li> </ul> </div> <div style="margin:0px; padding:0px"> <ul> <li><span>AM/EAM </span></li> </ul> </div> <div style="margin:0px; padding:0px"> <ul> <li><span>APP/EAPP </span></li> </ul> </div> <div style="margin:0px; padding:0px"> <ul> <li><span>ESVT </span></li> </ul> </div> <div style="margin:0px; padding:0px"> <ul> <li><span>US/GUS/EST </span></li> </ul> </div> <div style="margin:0px; padding:0px"> <ul> <li><span>PM/APM/HPM </span></li> </ul> </div> <div style="margin:0px; padding:0px"> <ul> <li><span>EHPM/ EHPMx/C300PM </span></li> </ul> </div> <div style="margin:0px; padding:0px"> <ul> <li><span>NIM/ENIM/ENB </span></li> </ul> </div> <div style="margin:0px; padding:0px"> <ul> <li><span>EHB  </span></li> </ul> </div> <div style="margin:0px; padding:0px"> <ul> <li><span>UEA </span></li> </ul> </div> <div style="margin:0px; padding:0px"> <ul> <li><span>HM/ELCN HM </span></li> </ul> </div> <div style="margin:0px; padding:0px"> <ul> <li><span>TCMI </span></li> </ul> </div> </div> <br><span>Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.</span>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...